# Logging in

Start up your SIGNIUS Harmony by klicking on the application icon

## Login

Enter your data you used to log into SIGNIUS Profesional platform, into fields "email" and "passowrd".

<figure><img src="/files/FWD9LyKbEv729Fjqc7UB" alt=""><figcaption></figcaption></figure>

After a successful login, window will minimalize itself to tray. After clicking on the icon with the rigth mouse button, you will be able to change the language or close the app.

![](/files/M1lO72hEVEeBc0Tg7NcN)![](/files/Bezk36NjsZG97dGbcVRB)![](/files/82sCSVapmzeUPbExsb7d)

## Errors

During logging in, you might see the following errors:

### Incorrrect email or password

Check agein your credentials, if you forgot your password go to SIGNIUS Professional Portal and choose option "Forgot your password".

<figure><img src="/files/Xc34N6sfP4gEIkazRzs3" alt=""><figcaption></figcaption></figure>

### No available signiature packege

Log into SIGNIUS Profesional platform go to the settings panel, click "Qualified signatures" and buy package of Qualified signatures or enter a voucher code.

<figure><img src="/files/EZKh3DUQMc0eGIPgRPGO" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6q9ene8TLJt2KDVZ37db" alt=""><figcaption></figcaption></figure>

### Identity verification is required

Log into SIGNIUS Profesional and go throught indentity verification. You can do this by clicking "Qualified signatures" on panel "My signatures".

<figure><img src="/files/OYwk479U3LC2ciWfY0OJ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LWun4C1oXLzoBX9RAf4z" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/00jEMSlN8dj3qbZRnvSU" alt=""><figcaption></figcaption></figure>

### Harmony access denied

In this case you have to contact your provider to the service.


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