> For the complete documentation index, see [llms.txt](https://docs.signius.eu/manuals/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.signius.eu/manuals/harmony-desktop-en/logging-in.md).

# Logging in

Start up your SIGNIUS Harmony by klicking on the application icon

## Login

Enter your data you used to log into SIGNIUS Profesional platform, into fields "email" and "passowrd".

<figure><img src="https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2FdkH3RP50gyEHZ2lgXimn%2Fobraz.png?alt=media&amp;token=60c57f84-b85a-49c6-b2db-52ea596de528" alt=""><figcaption></figcaption></figure>

After a successful login, window will minimalize itself to tray. After clicking on the icon with the rigth mouse button, you will be able to change the language or close the app.

![](https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2F7JExWAG8KbLMJN4SXQM4%2Fobraz.png?alt=media\&token=02ac8866-2fb8-4a50-ba31-8b3e7530f381)![](https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2F998rdSz2QR6lYu95GYbw%2Fobraz.png?alt=media\&token=8f7426a5-485f-4368-9e06-c52b2be194cc)![](https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2FJYcsxQvdpRpkunuywXfg%2Fobraz.png?alt=media\&token=106e7fb8-f8ef-43ca-bec7-377579150aae)

## Errors

During logging in, you might see the following errors:

### Incorrrect email or password

Check agein your credentials, if you forgot your password go to SIGNIUS Professional Portal and choose option "Forgot your password".

<figure><img src="https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2FxWLQ0aItA0W8hWPL1Tmm%2Fobraz.png?alt=media&amp;token=cf2a268d-fd02-42bc-a925-4b5b22788b86" alt=""><figcaption></figcaption></figure>

### No available signiature packege

Log into SIGNIUS Profesional platform go to the settings panel, click "Qualified signatures" and buy package of Qualified signatures or enter a voucher code.

<figure><img src="https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2FKH9S4PGXSjzFYPJwgZ76%2Fobraz.png?alt=media&amp;token=5b6ecdcd-bf72-4012-a169-233508011c1b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2FdHGp0at1eN8SEoiwsL5Y%2Fobraz.png?alt=media&amp;token=1a2070e2-106c-4032-af49-1d0c79346589" alt=""><figcaption></figcaption></figure>

### Identity verification is required

Log into SIGNIUS Profesional and go throught indentity verification. You can do this by clicking "Qualified signatures" on panel "My signatures".

<figure><img src="https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2FGocbMmyE7LaE6nhl9kAr%2Fobraz.png?alt=media&amp;token=e0be1f06-fffb-4e6a-9973-c9bedb630eb7" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2FhMKlaFhaxbXJRmNvoEZy%2Fobraz.png?alt=media&amp;token=35db3fc6-fd33-43d3-a914-ab3cccc249c1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1290529312-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSY3ja4lC6TecgJ6yb2I2%2Fuploads%2Fn5GFwOKDkZNkZdq0EMN8%2Fobraz.png?alt=media&amp;token=afa26f2d-d6e6-4f24-ba79-789de26e26bb" alt=""><figcaption></figcaption></figure>

### Harmony access denied

In this case you have to contact your provider to the service.